Click here for our Terms & Conditions prior to 15/7/26
Pitter Self Drive Terms & Conditions
Version 2.0
Valid from 15/7/26
1) Definitions
In these Terms:
“Agreement” means the Rental Agreement, these Terms and any documents expressly referred to within them.
“Authorised Driver” means the Hirer and any additional driver approved in writing by the Company.
“Collision Damage Waiver” or “CDW” means the optional contractual product purchased by the Hirer which reduces, but does not eliminate, the Hirer’s financial liability for accidental damage, subject to these Terms. CDW is not an insurance policy.
“Company” means Pitter Self Drive Ltd.
“Damage” includes any loss, damage or deterioration to the Vehicle, its accessories or equipment beyond Fair Wear and Tear.
“Excess” means the maximum amount payable by the Hirer in respect of any one incident after any applicable reduction provided by CDW.
“Fair Wear and Tear” means deterioration resulting solely from normal and careful use of the Vehicle, taking account of its age and mileage. It does not include accidental damage, neglect, misuse or abuse.
“Hirer” means the individual or organisation entering into the Rental Agreement and remains responsible for compliance with these Terms regardless of who is driving the Vehicle.
“Rental Period” begins when the Vehicle is collected by, or delivered to, the Hirer and ends only when the Vehicle, keys and all supplied equipment have been returned and accepted by the Company.
“Security Deposit” means the amount authorised or paid by the Hirer as security against any sums which may become payable under this Agreement. The Security Deposit is not the same as the Excess and does not limit the Hirer’s liability.
“Vehicle” includes the hired vehicle together with all keys, documents, accessories, charging cables, tools, child seats and any other equipment supplied by the Company.
2) The Rental Agreement
2.1
These Terms form part of every Rental Agreement entered into with the Company and apply to every hire unless otherwise agreed in writing.
2.2
By signing the Rental Agreement, whether electronically or in writing, the Hirer confirms that they:
- have read these Terms;
- understand these Terms;
- agree to be bound by them; and
- have had the opportunity to ask questions before entering into the Agreement.
2.3
The Hirer is responsible for ensuring that every Authorised Driver complies with these Terms. Any act or omission of an Authorised Driver will be treated as the act or omission of the Hirer.
2.4
No variation to this Agreement is valid unless confirmed in writing by the Company.
2.5
If any part of this Agreement is found to be unenforceable, the remaining provisions will continue to apply.
2.6
Nothing in these Terms affects any statutory rights available to consumers under applicable law.
2.6
The Company will use reasonable care to ensure the Vehicle is roadworthy and suitable for hire at the start of the Rental Period. Except where required by law, the Company shall not be liable for indirect or consequential losses, including loss of profits, business interruption or missed appointments.
The Company may substitute the booked Vehicle with another Vehicle of a similar size or category where reasonably necessary due to breakdown, damage, late return or other operational circumstances.
3) Eligibility to Hire and Authorised Drivers
3.1
Only the Hirer and Authorised Drivers named on the Rental Agreement may drive the Vehicle.
3.2
Every Authorised Driver must:
- hold a full driving licence valid for the class of Vehicle hired;
- satisfy the Company’s insurance acceptance criteria;
- provide any identification or documentation requested by the Company;
- truthfully disclose all information requested during the booking process.
3.3
The Company may verify driving licence details with the DVLA, insurers or other relevant authorities.
3.4
The Hirer and every Authorised Driver must disclose any information reasonably requested by the Company, including:
- penalty points;
- driving convictions;
- previous accidents;
- previous insurance claims;
- medical conditions affecting driving;
- driving disqualifications;
- pending prosecutions;
- restrictions affecting their licence.
Failure to disclose relevant information may result in:
- cancellation of the hire;
- an increased Excess;
- an increased Security Deposit;
- withdrawal of CDW; or
- immediate termination of the Agreement.
3.5
Drivers holding non-UK licences may be subject to additional insurance conditions, increased Excesses or increased Security Deposits.
3.6
The Company reserves the right to increase the Excess or Security Deposit where the insurance or financial risk is increased, including because of:
- age;
- driving experience;
- penalty points;
- previous accidents;
- previous insurance claims;
- licence type;
- country of licence issue;
- vehicle category; or
- insurer requirements.
3.7
Meeting the Company’s minimum eligibility criteria does not guarantee that a booking will be accepted.
The Company reserves the right to refuse any booking where, acting reasonably, it considers that proceeding with the hire would expose it to unacceptable financial, legal or insurance risk.
4) Vehicle Collection, Security Deposits and Rental Period
4.1 Vehicle Collection
The Vehicle will not be released until:
- the Rental Agreement has been completed;
- payment has been authorised;
- all licence and identification checks have been completed;
- any required Security Deposit has been successfully authorised or paid.
4.2 Vehicle Condition
Before the Rental Period begins the Company will provide a Vehicle Condition Report.
The Hirer must inspect the Vehicle before driving away or, where delivered, immediately upon delivery.
Any damage not recorded on the Vehicle Condition Report must be reported before the Vehicle is used.
If no damage is reported, the Vehicle will be deemed to have been accepted in the recorded condition.
4.3 Security Deposits
The Company requires a Security Deposit for every hire.
Unless otherwise agreed:
- where CDW has been purchased the standard Security Deposit will normally be:
- £250 for cars and vans;
- £350 for trucks and minibuses;
- where CDW has not been purchased the standard Security Deposit will normally be £1,000.
The Company reserves the right to require a higher Security Deposit where additional risk factors apply.
4.4 Pre-authorisations
For hires of one to four days, the Security Deposit will normally be taken as a payment card pre-authorisation.
A pre-authorisation is not a payment. It temporarily reserves funds on the payment card.
Where no additional sums are due, the Company will release the pre-authorisation promptly after the Vehicle has been returned and inspected.
The Hirer acknowledges that:
- the release of pre-authorised funds is controlled by the card issuer;
- different banks operate different release times;
- the Company has no control over the time taken for funds to become available once the release has been instructed.
The Company accepts no responsibility for delays caused by card issuers or financial institutions.
4.5 Longer Rentals
For Rental Periods exceeding four days the Security Deposit may be taken as a payment rather than a pre-authorisation.
The Company may retain all or part of the Security Deposit until any outstanding liabilities have been determined.
4.6 Security Deposit Does Not Limit Liability
The Security Deposit does not represent the Hirer’s maximum liability.
If the total amount payable under this Agreement exceeds the Security Deposit, the Hirer remains responsible for paying the balance.
5) Care of the Vehicle
5.1 General Responsibilities
The Hirer must take reasonable care of the Vehicle throughout the Rental Period and ensure that all Authorised Drivers do the same.
The Vehicle must be driven responsibly, used only for its intended purpose and returned in substantially the same condition as when hired, allowing for Fair Wear and Tear.
5.2 Mechanical Care
The Hirer must stop using the Vehicle and contact the Company immediately if any warning light indicates a serious fault or if it becomes unsafe to drive.
The Hirer must not carry out repairs without the Company’s prior approval unless immediate action is required for safety reasons.
5.3 Fuel and Charging
The Vehicle must be returned with the same fuel or battery charge level as recorded at the start of the Rental Period.
The Hirer is responsible for all costs arising from:
- incorrect fuel;
- misuse of charging equipment;
- running out of fuel or battery charge; and
- any resulting recovery or repairs.
No compensation will by provided by the Company if the Hirers adds too much fuel.
5.4 Loading and Vehicle Height
The Hirer must ensure the Vehicle is not overloaded, that all loads are safely secured and that height, width and weight restrictions are observed.
The Hirer is responsible for damage caused by overloading, unsecured loads or striking overhead or width restrictions.
5.5 Smoking and Pets
Smoking and vaping are prohibited in all Vehicles.
Pets are permitted provided reasonable care is taken to protect the Vehicle. Dogs should remain on the floor where reasonably practicable or suitable seat covers should be used.
The Hirer is responsible for the cost of cleaning or repairs resulting from smoke, vapour, excessive pet hair or other contamination.
5.6 Cleanliness
The Vehicle should be returned in a reasonably clean condition.
Where excessive cleaning is required beyond normal use, the Company may charge the reasonable cost of returning the Vehicle to a rentable condition. Where cleaning is carried out by the Company, a charge from £100 plus VAT may apply.
5.7 Tyres, Windscreens and Keys
The Hirer is responsible for accidental damage to tyres, wheels, windscreens, mirrors, glass and keys during the Rental Period.
These items are not covered by Collision Damage Waiver unless expressly agreed in writing.
Normal tyre wear resulting from ordinary use remains the responsibility of the Company.
5.8 Tracking
The Hirer acknowledges that all Vehicles are fitted with GPS tracking and telematics systems.
These systems may be used for security, theft recovery, fleet management, maintenance, insurance purposes and investigating suspected breaches of this Agreement.
6) Permitted Use
6.1
The Vehicle may only be driven by an Authorised Driver, for lawful purposes, within the United Kingdom unless otherwise agreed in writing, and in accordance with these Terms.
6.2
Unless the Company has given prior written permission, the Vehicle must not be used:
- for any unlawful purpose;
- for racing, competitions or speed testing;
- for driving tuition;
- off-road or on unsuitable terrain;
- to tow another vehicle or trailer;
- to carry loads exceeding the manufacturer’s limits;
- by any person under the influence of alcohol or drugs; or
- in any manner likely to cause avoidable damage.
6.3
The Vehicle must not be taken outside the United Kingdom without the Company’s prior written approval and compliance with any additional insurance or documentation requirements.
6.4
The Hirer acquires no ownership or other proprietary rights in the Vehicle and must not sell, sub-let, lend, assign, charge or otherwise dispose of or deal with the Vehicle or permit any third party to do so.
7) Accidents, Theft and Breakdowns
7.1 Accidents
If the Vehicle is involved in an accident, the Hirer must notify the Company as soon as reasonably practicable, regardless of the extent of the damage.
The Hirer must:
- not admit liability;
- obtain details of all parties and witnesses where possible;
- report the incident to the police where required by law;
- complete the Company’s accident report form; and
- cooperate fully with the Company and its insurers.
7.2 Theft
If the Vehicle is stolen or suspected to have been stolen, the Hirer must immediately notify both the police and the Company, return all keys where possible and cooperate fully with any investigation.
7.3 Breakdown
The Hirer must contact the Company before arranging repairs or recovery unless immediate action is required for safety reasons.
The Company will arrange assistance where the breakdown results from a mechanical or electrical fault not caused by misuse or damage.
Recovery resulting from driver error, including incorrect fuel, punctures, flat batteries, running out of fuel or charge, lost or locked-in keys, will be chargeable.
8) Insurance, Collision Damage Waiver and Liability
8.1 Insurance
The Company provides the minimum motor insurance required by law.
The Hirer remains responsible for the applicable Excess and any liabilities arising under this Agreement.
8.2 Collision Damage Waiver (CDW)
CDW is an optional product that reduces the Hirer’s Excess but is not an insurance policy.
Where purchased, the standard Excess is reduced to:
- £250 for cars and vans;
- £350 for trucks;
- £500 for minibuses.
The Company may apply a higher Excess where required due to factors such as age, driving history, licence type, endorsements, previous claims or insurer requirements.
8.3 Exclusions
Unless expressly agreed otherwise, CDW does not cover:
- damage over windscreen height
- tyres and wheels;
- windscreens, mirrors and glass;
- lost or damaged keys;
- incorrect fuel;
- interior damage;
- personal belongings; or
- damage resulting from misuse, negligence or breach of this Agreement.
Negligence includes an accident that does not occur on a public highway, or a collision with a stationary/fixed object.
8.4 Customer Liability
The Hirer is responsible for loss of or damage to the Vehicle occurring during the Rental Period except where it results solely from Fair Wear and Tear, a manufacturing defect or the Company’s negligence.
Where applicable, the Company may recover the reasonable cost of:
- repairs;
- replacement parts;
- recovery;
- specialist cleaning;
- loss of rental income while the Vehicle is unavailable for hire; and
- reasonable administration costs.
The Company will take reasonable steps to minimise these losses. including incorrect fuel, punctures, flat batteries, running out of fuel or charge, lost or locked-in keys, will be chargeable.
8.5 Using your Own Insurance
Where the Company agrees in writing, the Hirer may arrange their own insurance to cover the Vehicle for the Rental Period.
Any policy must:
- be approved by the Company before the Vehicle is released;
- provide cover acceptable to the Company’s insurers;
- remain valid for the entire Rental Period; and
- note the Company’s interest in the Vehicle where requested.
The Hirer must provide satisfactory evidence of cover before the Vehicle is released.
Where a claim arises, the Company reserves the right to deal directly with the Hirer’s insurer in respect of any loss or damage to the Vehicle and to receive any settlement relating to the Company’s loss.
If the Hirer’s insurance fails to provide cover for any reason, the Hirer remains fully liable for all sums payable under this Agreement.
9) Charges and Payment
9.1
The Hirer agrees to pay all charges arising under this Agreement, including:
- rental charges;
- optional extras;
- fuel charges;
- repair costs;
- recovery costs;
- cleaning charges;
- administration charges;
- traffic and parking charges;
- tolls and congestion charges; and
- VAT where applicable.
9.2 Payment Authority
The Hirer authorises the Company to recover any sums due under this Agreement using the payment card provided at the start of the hire or by any other lawful means.
9.3 Traffic Offences
The Hirer is responsible for all penalties, fines, tolls, parking charges, congestion charges and clean air zone charges incurred during the Rental Period.
The Company may provide the Hirer’s details to the relevant authority or settle the charge on the Hirer’s behalf and recover the amount together with a reasonable administration fee.
9.4 Late Payment
The Company may charge interest on overdue accounts where permitted by law and reserves the right to suspend future hires until all outstanding sums have been paid.
10) Business Account Customers
10.1
Where the Hirer is a business, company, partnership, sole trader or other organisation, the individual signing the Rental Agreement confirms that they have authority to enter into this Agreement on behalf of that organisation.
10.2
The Hirer remains responsible for ensuring that all employees, agents and Authorised Drivers comply with these Terms.
10.3
Unless otherwise agreed in writing, invoices issued to business account customers are payable in accordance with the Company’s agreed credit terms.
10.4
The Company may suspend or withdraw credit facilities at any time where invoices remain unpaid or where the Hirer is otherwise in breach of this Agreement.
Suspending credit facilities does not affect the Hirer’s obligation to pay any outstanding sums.
10.5
The Company reserves the right to require payment in advance or a Security Deposit for any future hire where it reasonably considers this necessary.
10.6
The Hirer authorises the Company to invoice the business account for all charges arising under this Agreement, including charges identified after the Vehicle has been returned, such as:
- damage;
- parking and traffic penalties;
- tolls and congestion charges;
- recovery costs;
- administration charges; and
- any other sums payable under these Terms.
The Hirer remains responsible for ensuring that payment is made in accordance with the Company’s agreed credit terms.
11) Data Protection
The Company will process personal information in accordance with applicable data protection legislation and its Privacy Policy.
The Hirer agrees that the Company may use and share personal information where necessary to:
- protect the Company’s legitimate business interests.
- administer the Rental Agreement;
- verify identity and driving licence information;
- recover outstanding sums;
- investigate accidents or suspected fraud;
- comply with legal obligations; or
- protect the Company’s legitimate business interests.
12) Ending the Agreement
The Company may terminate the Rental Agreement immediately if the Hirer:
- breaches these Terms;
- provides false or misleading information;
- allows an unauthorised driver to use the Vehicle;
- fails to pay sums due;
- uses the Vehicle unlawfully; or
- acts in a way that places the Vehicle, the Company or third parties at unreasonable risk.
Termination does not affect the Company’s right to recover any outstanding charges or losses.
The Company may recover possession of the Vehicle at the Hirer’s expense where reasonably necessary
13) General Terms
12.1
These Terms are governed by the laws of England and Wales.
12.2
Any dispute which cannot be resolved directly between the parties may be referred to the British Vehicle Rental and Leasing Association (BVRLA), where appropriate, without affecting either party’s legal rights.
12.3
If any part of this Agreement is found to be invalid or unenforceable, the remainder will continue in full force and effect.
12.4
These Terms, together with the Rental Agreement, constitute the entire agreement between the Company and the Hirer.
Schedule 1 – Deposits, Excesses and Standard Charges
| Item | Standard Amount |
|---|---|
| Security Deposit (Cars & Vans with CDW) | £250 |
| Security Deposit (Trucks & Minibuses with CDW) | £350 |
| Security Deposit (Without CDW) | £1,000 |
| Standard Excess (Without CDW) | £1,000 |
| Excess with CDW – Cars & Vans | £250 |
| Excess with CDW – Trucks | £350 |
| Excess with CDW – Minibuses | £500 |
| Late Return (by prior agreement) | £10 + VAT per hour |
| Excessive Cleaning | From £100 + VAT |
| Fuel Shortfall | Cost of fuel + administration charge |
| Traffic/Penalty Administration Fee | £35 + VAT |
Please note – Deposits and Excesses can be increased based on factors such as accident history and age. Please enquire if you are unsure.
Terms Prior to 15/7/26
Click here to view Terms
1 Your contract with us
When you sign the form on page 1 of this rental agreement, you accept the conditions set out in this rental agreement.Please read this agreement carefully. If there is anything you do not understand, ask a member of staff to explain it.
2 Rental period
You will have the vehicle for the period shown in the agreement. We may agree to extend this rental period, but the total rental will not be for more than 30 days. If you do not bring back the vehicle on time, you will be breaking the conditions of this agreement. We can charge you for every day or part of the day you have the vehicle after you should have returned it to us. We will charge you a daily or hourly rate (which will be shown at the place you have rented the vehicle from) until we get our vehicle back. If you break our agreement, we can ask you to bring back the vehicle before the date and time we have agreed with you. To do this we will give you written notice in person or send it to the address you have given on page 1. Once we have given you the notice in person, you will no longer have our permission to have the vehicle. If we send you a notice in the post, one day after we have posted it you will no longer have our permission to have the vehicle. We may then take back our vehicle. If we believe you have given us false information, we may take back the vehicle without giving you any notice.
3 Your responsibilities
a You must inspect the vehicle and any accessories we provide before you take the vehicle. If you are not satisfied with the vehicle or you do not think the condition of the vehicle meets our pre-rental inspection report, you should let us know.b You must look after the vehicle, any accessories and the keys or other locking device for the vehicle. You must always lock the vehicle when you are not using it, and use any security device which is fitted or which we supply. You must always protect the vehicle against weather conditions which could cause damage. You must make sure that you use the correct type of fuel and fluids in the vehicle.c Depending on section 8 of this agreement (‘Our motor insurance and damage protection programme’), you are responsible for any damage to the vehicle, including damage caused by hitting low-level objects such as bridges or lowhanging tree branches. You will have to pay our reasonable costs for bringing the vehicle back to the condition stated in the pre-rental inspection report. This could include the cost of any damage inside and outside the vehicle, cleaning costs if the vehicle is very dirty, and replacing any items or accessories.d You must not sell, rent or get rid of the vehicle or any of its parts. You must not give or try to give anyone the legal rights to the vehicle or transfer legal ownership.e You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work we have given you permission for.f You must let us know as soon as you become aware of a fault with the vehicle, or if the vehicle is stolen or involved in an accident.g If we have agreed to drop off the vehicle at an address you give us, you will be responsible for the vehicle from the time we drop it off.h Unless we have agreed to collect the vehicle from you, you must return the vehicle to the location or rental branch we agreed. You must return it during the opening hours or at a time we tell you. When you return the vehicle, our staff must check its condition. If we have agreed to allow you to return the vehicle outside of our opening hours, you will stay responsible for the vehicle and its condition until our staff have checked it. We may need to clean the vehicle before our staff can check its condition.i You must not carry any object or substance which, because of its condition or smell, may harm the vehicle or delay us renting or selling it.
4 Our responsibilities
a We will identify and tell you about any existing damage to the vehicle before you sign this agreement.b We have maintained the vehicle to at least the manufacturer’s recommended standard. The vehicle is roadworthy and suitable for you to use at the start of the rental period.c We are responsible if someone is injured or dies as a result of our action or failure to act. We are also responsible for any loss you suffer as a result of us breaking this agreement, if we could have predicted your loss at the time this agreement started and it is a result of us breaking this agreement. We are not responsible for any loss which is a side effect of the main loss and which we or you couldnot have predicted, such as loss of profits or loss of opportunity (for example not being able to go to a business meeting).
5 Property
We are only responsible for loss or damage to property in the vehicle if the loss or damage is a result of our neglect or if we have broken the conditions of our agreement. You are responsible for removing your personal belongings from the vehicle at the end of the rental period, as we are not responsible for any items you leave in the vehicle. If you do leave items in the vehicle, we may agree to keep them for you to collect within a reasonable time. We may charge you reasonable costs for storing the items.
6 Conditions for using the vehicle
a Only you, any driver named on page 1 [of the rental agreement], and anyone we have given written permission to, can drive the vehicle. Anyone driving the vehicle must have a full driving licence which is valid in the European Economic Area for the type of vehicle you are renting.b You must not rent the vehicle to anyone else. You must also not use the vehicle or let someone else use it:b1 for any illegal purposes or in a way which would cause nuisance;b2 to carry passengers for a fee (except for minibuses which you have a valid operator’s licence for);b3 for driving lessons;b4 to tow or push any vehicle, trailer or other object, without our written permission;b5 for racing, pacemaking, or to test the vehicle’s reliability or speed;b6 off roads or on roads unsuitable for the vehicle;b7 if the driver has been drinking alcohol or taking drugs;b8 outside the United Kingdom, unless we have given you written permission and a Vehicle on Hire Certificate;b9 if it is loaded beyond the manufacturer’s maximum weight recommendations;b10 to carry unsecured loads;b11 to carry more passengers than the vehicle was manufactured to legally carry; orb12 if the driver does not have a valid operator’s licence (if it is a goods vehicle or a minibus).
7 Charges
We work out our charges using our current price list, which includes VAT (see page 1 [of the rental agreement]). You will be responsible for paying the following charges.a The rental and any other charges we work out according to this agreement.b Any charge for loss or damage resulting from you not keeping to your responsibilities, as set out in section 3 (above).c A refuelling service charge if you did not return the vehicle to us with the agreed amount of fuel. The charge will be based on the rates set out on page 1 of this agreement or those at the location or rental branch you rented the vehicle from (or both).d All charges and legal costs for any congestion charge, roadtraffic offence or parking offence, or any other offence involving the rental vehicle, including costs from the vehicle being clamped, seized or towed away. You are responsible for paying the appropriate authority or company for any charges and costs if and when they ask for these payments. You will also be responsible for paying our reasonableadministration charges for dealing with these matters.e The reasonable cost of repairing any damage to the vehicle which was not noted at the start of the agreement, whether you were at fault or not (depending on section 4). You will also be responsible for paying the reasonable cost of replacing the vehicle if it is stolen or written off, depending on any insurance you have (as set out in section 8), if and when we demand this payment.f A loss-of-income charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired, if it is a write-off (it cannot be repaired), or if it has been stolen and we are waiting to receive a full payment of the vehicle’s value.g We will only charge you for loss of income if we cannot get back our losses under the damage protection programme, as explained in section 8. We will charge you at the published daily or hourly rate, and we will never charge you for more than 30 days. We will always do everything we can to make sure we repair the vehicle or get back our costs as soon as possible.h Any recovery charges arising from the Vehicle and Operator Services Agency (VOSA), HM Revenue & Customs (HMRC), the police, or any other public organisation (or their agent) who has seized the vehicle. You will also have to pay us a loss-of-income charge while we cannot rent out the vehicle.i Any published rates for delivering and collecting the vehicle, a charge for an extra driver or returning the vehicle late, and charges for accessories such as child car seats, satellite navigation systems and other similar items.j Interest, which we will add every day to any amount you do not pay us on time, at the rate of 4% a year above the base lending rate as published by Barclays Bank. We will publish this rate from time to time.k We will work out all charges in line with this agreement, and they will include VAT (if this applies). You are responsible for all charges, even if you have asked someone else to be responsible for them.
8 Our motor insurance and damage protection programme
You can get full details of our damage protection programme from the office at which you rented the vehicle. If we arrange separate motor insurance, we will give you information on the motor insurance cover and any restrictions which may apply. Otherwise, the conditions of our motor insurance and damage protection programme will apply. Byputting your initials in the appropriate box on page 1 [of the rental agreement], you are accepting the conditions of our motor insurance and damage protection programme.a We have a legal responsibility to have third-party motor insurance. This provides cover for claims if you injure or kill anybody, or damage their property. Cover for damage to property is limited to £1 million.b We will provide cover for loss or damage to the vehicle if you have put your initials in the box marked ‘Collision and loss damage waiver’ on page 1. Even if you accept this, you still have to pay an amount up to the ‘responsibility amount’ every time you damage the vehicle. The responsibility amount you have to pay in each case is shown on page 1 [of the rental agreement].c We will provide cover for theft and damage to the vehicle caused during a theft or attempted theft if you have put your initials in the box marked ‘Theft waiver’ on page 1 [of the rental agreement]. Even if you accept this, you still have to pay an amount up to the ‘responsibility amount’ if the vehicle is stolen.d We will, if available, provide personal accident insurance, personal belongings insurance and goods-in-transit insurance if you have put your initials in the appropriate boxes on page 1 [of the rental agreement]. You are responsible for deciding whether these products are suitable for your needs. We are not responsible if the product does not meet your needs. The insurance does not cover Driver Negligence, which can be described as an accident that does not occur on a public highway, or a collision with a stationary/fixed object.
9 Your own insurance
If we fill in the appropriate box on page 1 [of the rental agreement], you may arrange your own motor insurance to cover your legal responsibility for any loss, or if the vehicle is stolen or damaged, for the full period you are renting the vehicle for. You must prove that this motor insurance is valid and sign the confirmation on page 1 [of the rental agreement]. We have the right to agree: the amount of cover you arrange; the type of policy you choose; and the insurer you choose. We must be satisfied with the insurance cover and policyconditions, and you must not change them. We may ask your insurers to record our name as owner of the vehicle. If the vehicle is damaged or stolen we will negotiate any settlement for loss or damage with your insurers, and we will receive any money they pay out. This includes allowing us to take legal action in your name and defending any proceedings taken against you. You are responsible for paying the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen, or someone else makes a claim.
10 What to do if you have an accident or the vehicle is stolen
If you are involved in an accident, you must not admit that you are responsible. You should describe the situation as fully as possible when you are asked to do so by the police and us. You should get the names and addresses of everyone involved, including witnesses. You should also: make sure the vehicle is secure; tell the police straight away if anyone is injured or if there is a disagreement over who is responsible; and contact us straight away. You must then fill in our accident report form and send it to our address, shown on page 1 [of the rental agreement]. If the vehicle has been stolen, you must tell us as soon as possible and confirm this in writing as soon as reasonably possible. You or any authorised drivers will also need to: get the names and addresses of any witnesses and givethem to us; send us any notices or other documents relating to any legal proceedings arising out of the theft or loss; help us and our insurers in any legal proceedings, including allowing us to take legal action in your name and defending any legal action taken against you; and give us back all keys and report the theft or loss to the police as soon as reasonably possible.
11 Data protection
By entering into this rental agreement you agree that we can process and store your personal information in connection with this agreement. We will use your information to analyse statistics, for market research, credit control and to protect our assets. You agree that if you break the terms of this agreement we can pass your personal information to credit-reference agencies, debt collectors, the police or any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect its assets, as allowed under the Data Protection Act 1998.
12 Ending this agreement
a We will end this agreement if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may end this agreement if you do not meet its main conditions.b If you are a company, we will end this agreement if: you go into liquidation; you call a meeting of creditors; we find out that your goods have been taken away from you until you pay off your debts; or you do not meet any of the conditions of this agreement.c If we end this agreement it will not affect our right to receive any amount you owe us under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet the main conditions of this agreement. We can repossess the vehicle and charge you a reasonable amount for doing so.
13 The law
We aim to deal with all disagreements fairly and calmly. If we cannot deal with a disagreement, we may take the matter to the BVRLA’s conciliation service. This agreement is governed by the laws of the country in which you signed it. Any disagreement may be settled in the courts of that country. This agreement contains all the conditions which we have agreed and replaces any written or verbal agreements we have with you.
BVRLA, River Lodge, Badminton Court, Amersham, Buckinghamshire HP7 0DD.t: 01494 434747 f: 01494 434499 e: info@bvrla.co.uk w: www.bvrla.co.uk© Copyright British Vehicle Rental and Leasing Association Ltd, July 2010
