We need to see all of the following documentation at the time of hire:
1.Driving licence
A current full driving licence must be produced by all hirers at the commencement of each and every hire. Hirers with the new photocard licence must also produce the counterpart endorsement sheet, which forms part of the licence.
- You must be between the ages of 25 - 75 years for cars, 21 - 75 years for vans & trucks, a regular driver and in good health. Age restrictions apply as follows.
- Drivers of 7.5 ton vehicles must have passed their driving test prior to January 1997. Drivers who have passed their driving test since January 1997 are NOT eligible and are required to be in possession of an HGV license.
- Drivers with foreign driving licences must present their own national license plus an International Driving Licence.
- Foreign residents in the U.K. may drive on their non-U.K driving licenses for up to one year from commencement of residency. A Passport is required for proof of entry date.
- Hirers aged between 21 and 22 must have held a driving licence for 2 years and have no endorsements.
- Hirers aged between 23 and 24 must have held their driving licence for 2 years and endorsed licences will be individually considered.
- Hirers aged 25 and over must have held their licence for 1 year and endorsed licences will be individually considered.
2. Two forms of identification.
These must be recent utility bills, bank or building society statements. A passport is not acceptable as it does not contain your address.
3. Credit or debit card.
This will be required for the booking deposit (a maximum of £100 taken at time of booking), the rental deposit and the hire charge, (which will be taken at the time of hire). Please make sure there is enough credit available on your card. All outstanding payments will be taken from the nominated card.
Insurance / Collision Damage Waiver
The Hirer is fully covered on insurance. Payment of the Collision Damage Waiver (CDW) reduces your excess contribution in the event of a motor accident. In most cases your excess will be reduced from £1000 down to £150 or £250. This figure can alter depending on the type of vehicle hired, endorsements, previous accidents and driving experience. A deposit to the value of the excess will be required if the CDW option is not taken on check out. Overhead damage, damage to tyres, windscreens, wheel trims and upholstery are not covered by the damage waiver, the hirer being liable for the full cost of repair.
Additional drivers
Additional drivers can be insured for a very small daily charge. Full driving licence and identification as above are required.
Availability
Whilst every effort will be made to supply the model requested, in the event of it being unavailable, an alternative model will be provided.
Hiring Period
This is calculated on a 24-hour basis, usually from 08:00hrs or 1730hrs. Rental times may be adjusted to suit individual hirers' requirements subject to vehicle availability
Refunds/returns
Refunds can only be given if we have received at least 24 hours notice before the vehicle is returned early. Booking deposits are non-refundable, however, if needed they can be transferred to another hire minus a small administration fee.
Extension of hire
If you wish to extend your hire, arrangements must be made prior to expiry of the current agreement and an additional payment made to enable the insurance cover to be extended.
Returning of vehicle
Vehicles must be returned to the office from which they were rented. There are facilities for returning vehicles after normal business hours.
Daily checks
The Hirer is responsible for checking water, oil levels and tyre pressures daily.
Breakdown service
In the unlikely event of a breakdown or accident all vehicles are covered by Roadside Recovery and Home Start services.
Fuel
Our rental staff will note on the pre-rental check form and rental agreement, the reading of the fuel gauge. You are requested to return the vehicle with the same amount of fuel as you commenced the rental. A re-fuelling charge will be made if it is necessary to bring the level of fuel up to where it was when you took the vehicle.
Overseas Travel
With prior approval, it is possible that our vehicles may be taken abroad, although there are restrictions regarding taking them into some countries. A surcharge will apply when taking a vehicle outside the U.K. and extra charges will be made to provide a Green Card and Foreign Breakdown Service.
For Business Users
You may drive our vehicles using you own company's fleet insurance cover, provided we have approved this in advance. In this event, only the restrictions of your own insurance will apply. It may be worth noting that you will attract cheaper rates when providing your own insurance. Ask our rental staff for details.
Operator's Licence
The hirer must be in possession of a current and valid Operator's Licence when renting vehicles in excess of 3.5 tons GVW for hire and reward or in connection with the hirer's trade or business. New business hirers must provide evidence to our rental staff that they hold a valid Operator's Licence.
